@import"https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap";.admin-layout{display:flex;min-height:100vh}.sidebar{width:260px;background:#0f0f0f;border-right:1px solid rgba(255,255,255,.1);display:flex;flex-direction:column;position:fixed;top:0;left:0;bottom:0;z-index:100;transition:var(--transition)}.sidebar.collapsed{width:72px}.sidebar-header{padding:20px 16px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid rgba(255,255,255,.1)}.logo{display:flex;align-items:center;gap:10px}.logo-icon{width:36px;height:36px;background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;border-radius:8px;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:18px}.logo-text{font-weight:600;font-size:16px;color:#fff}.collapse-btn{width:28px;height:28px;border:none;background:#0a0a0a;border-radius:6px;cursor:pointer;display:flex;align-items:center;justify-content:center;color:#b8b8b8;transition:var(--transition)}.collapse-btn:hover{background:#ffffff1a}.collapse-btn svg.rotated{transform:rotate(180deg)}.sidebar-nav{flex:1;padding:16px 12px;display:flex;flex-direction:column;gap:4px;overflow-y:auto}.nav-item{display:flex;align-items:center;gap:12px;padding:12px 14px;border-radius:var(--radius);color:#b8b8b8;text-decoration:none;font-size:14px;font-weight:500;transition:var(--transition)}.nav-item:hover{background:#0a0a0a;color:#fff}.nav-item.active{background:#667eea33;color:#667eea}.sidebar.collapsed .nav-item{justify-content:center;padding:12px}.sidebar-footer{padding:16px;border-top:1px solid rgba(255,255,255,.1)}.user-info{display:flex;align-items:center;gap:12px;padding:12px;background:#ffffff0d;border-radius:var(--radius);margin-bottom:12px}.user-avatar{width:36px;height:36px;background:linear-gradient(135deg,#667eea,#764ba2);border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;flex-shrink:0}.user-details{display:flex;flex-direction:column;min-width:0}.user-name{font-size:14px;font-weight:600;color:#fff;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-role{font-size:12px;color:#b8b8b8}.logout-btn{width:100%;display:flex;align-items:center;justify-content:center;gap:8px;padding:12px;border:1px solid rgba(255,255,255,.1);background:transparent;border-radius:var(--radius);color:#b8b8b8;font-size:14px;font-weight:500;cursor:pointer;transition:var(--transition)}.logout-btn:hover{background:var(--danger-light);border-color:var(--danger);color:var(--danger)}.admin-main{flex:1;margin-left:260px;padding:24px 32px;min-height:100vh}.sidebar.collapsed+.admin-main{margin-left:72px}.mobile-toggle{display:none;position:fixed;top:16px;left:16px;z-index:200;width:44px;height:44px;border:none;background:#0f0f0f;border-radius:var(--radius);box-shadow:0 4px 6px -1px #0006;cursor:pointer;align-items:center;justify-content:center;color:#fff}.page-header{margin-bottom:32px}.page-header h1{font-size:28px;font-weight:700;color:#fff;margin-bottom:4px}.page-header .subtitle{color:#b8b8b8;font-size:15px}.metrics-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:20px;margin-bottom:32px}.metric-card{background:#0f0f0f;border-radius:var(--radius-lg);padding:20px;border:1px solid rgba(255,255,255,.05);display:flex;align-items:flex-start;gap:16px}.charts-section{display:grid;grid-template-columns:repeat(2,1fr);gap:20px;margin-bottom:32px}.chart-card,.recent-section{background:#0f0f0f;border-radius:var(--radius-lg);padding:20px;border:1px solid rgba(255,255,255,.05)}.conversations-table{overflow-x:auto}.conversations-table table{width:100%;border-collapse:collapse}.conversations-table th{text-align:left;padding:12px 16px;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:#b8b8b8;border-bottom:1px solid rgba(255,255,255,.1)}.conversations-table td{padding:16px;border-bottom:1px solid rgba(255,255,255,.05);font-size:14px}.conversations-table tr:last-child td{border-bottom:none}.conversations-table tr:hover{background:#ffffff05}@media (max-width: 1200px){.metrics-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width: 768px){.mobile-toggle{display:flex}.sidebar{transform:translate(-100%)}.sidebar.mobile-open{transform:translate(0)}.admin-main{margin-left:0;padding:80px 16px 24px}.metrics-grid,.charts-section{grid-template-columns:1fr}}.container{width:100%;max-width:1200px;margin:0 auto;padding:0 1.5rem}section{padding:5rem 0}.grid-2{display:grid;grid-template-columns:repeat(2,1fr)}.grid-3{display:grid;grid-template-columns:repeat(3,1fr)}.mb-4{margin-bottom:2rem}.text-center{text-align:center}.btn{display:inline-flex;align-items:center;gap:.5rem;padding:.75rem 1.5rem;border-radius:8px;font-weight:600;font-size:1rem;cursor:pointer;border:none;text-decoration:none;transition:all .2s ease}.btn-lg{padding:1rem 2rem;font-size:1.125rem}.btn-primary{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff}.btn-primary:hover{opacity:.9;transform:translateY(-2px);box-shadow:0 4px 12px #667eea66;color:#fff}.btn-secondary{background:#ffffff0d;color:#fff;border:1px solid rgba(255,255,255,.15)}.btn-secondary:hover{background:#ffffff1a;border-color:#667eea}.form-group{margin-bottom:1.25rem}.form-group label{display:block;margin-bottom:.5rem;font-size:.875rem;font-weight:500;color:#fff}.form-input{width:100%;padding:.75rem 1rem;background:#ffffff0d;border:1px solid rgba(255,255,255,.1);border-radius:8px;color:#fff;font-size:1rem;font-family:inherit;transition:border-color .2s ease}.form-input:focus{outline:none;border-color:#667eea;box-shadow:0 0 0 3px #667eea33}.form-input::placeholder{color:#666}.header{position:fixed;top:0;left:0;right:0;z-index:1000;background:#0a0a0af2;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border-bottom:1px solid rgba(255,255,255,.1);padding:1rem 0}.nav-wrapper{display:flex;align-items:center;justify-content:space-between}.logo{display:flex;align-items:center;gap:.75rem;font-weight:700;font-size:1.25rem;color:#fff;text-decoration:none}.logo-icon{width:2rem;height:2rem;background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;border-radius:6px;display:flex;align-items:center;justify-content:center;font-weight:700}.nav{display:flex;align-items:center;gap:2rem}.nav-link{color:#b8b8b8;text-decoration:none;font-weight:500;transition:color .2s ease}.nav-link:hover,.nav-link.active{color:#fff}.mobile-menu-btn{display:none;background:none;border:none;color:#fff;cursor:pointer;padding:.25rem}@media (max-width: 768px){.grid-2,.grid-3{grid-template-columns:1fr}.mobile-menu-btn{display:flex;align-items:center;justify-content:center}.nav{display:none;position:absolute;top:100%;left:0;right:0;background:#0a0a0a;border-bottom:1px solid rgba(255,255,255,.1);flex-direction:column;padding:1.5rem;gap:1rem}.nav.nav-open{display:flex}}.landing-page{min-height:100vh;background:#0a0a0a}.landing-page main{padding-top:4rem}:root{--primary: #667eea;--primary-hover: #5a6fd6;--primary-light: rgba(102, 126, 234, .2);--secondary: #764ba2;--success: #10b981;--success-light: rgba(16, 185, 129, .2);--warning: #f59e0b;--warning-light: rgba(245, 158, 11, .2);--danger: #ef4444;--danger-light: rgba(239, 68, 68, .2);--background: #0a0a0a;--bg-primary: #0a0a0a;--bg-secondary: #0f0f0f;--bg-tertiary: #1a1a2e;--surface: #0f0f0f;--surface-hover: #1a1a2e;--accent-primary: #667eea;--accent-secondary: #764ba2;--text-primary: #ffffff;--text-secondary: #b8b8b8;--text-muted: #666666;--border: rgba(255, 255, 255, .1);--border-light: rgba(255, 255, 255, .05);--border-color: rgba(255, 255, 255, .1);--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .3);--shadow: 0 1px 3px 0 rgba(0, 0, 0, .4), 0 1px 2px -1px rgba(0, 0, 0, .3);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .4), 0 2px 4px -2px rgba(0, 0, 0, .3);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .3), 0 4px 6px -4px rgba(0, 0, 0, .2);--radius: 8px;--radius-sm: 4px;--radius-md: 8px;--radius-lg: 12px;--radius-xl: 16px;--space-xs: .25rem;--space-sm: .5rem;--space-md: 1rem;--space-lg: 1.5rem;--space-xl: 2rem;--space-2xl: 3rem;--font-family: "Inter", system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--gradient-primary: linear-gradient(135deg, #667eea 0%, #764ba2 100%);--gradient-subtle: linear-gradient(135deg, rgba(102, 126, 234, .2) 0%, rgba(118, 75, 162, .2) 100%);--transition: all .2s ease}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{scroll-behavior:smooth}body{font-family:var(--font-family);background-color:var(--bg-primary);color:var(--text-primary);line-height:1.5;-webkit-font-smoothing:antialiased}h1,h2,h3,h4,h5,h6{font-weight:700;line-height:1.3;color:var(--text-primary)}h1{font-size:2.5rem}h2{font-size:2rem}h3{font-size:1.5rem}h4{font-size:1.25rem}h5{font-size:1rem}h6{font-size:.875rem}p{color:var(--text-secondary);line-height:1.6}a{color:var(--accent-primary);text-decoration:none;transition:color .2s ease}a:hover{color:var(--accent-secondary)}input,textarea,select,button{font-family:inherit}input::placeholder,textarea::placeholder{color:var(--text-muted)}.btn-primary{background:var(--gradient-primary);color:#fff;padding:.625rem 1rem;border-radius:var(--radius-md);border:none;cursor:pointer;font-weight:500;transition:all .2s ease}.btn-primary:hover{opacity:.9;transform:translateY(-1px)}.btn-primary:active{transform:translateY(0)}.card{background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--space-lg)}.input{background:#ffffff14;border:1px solid var(--border-color);border-radius:var(--radius-md);padding:.625rem 1rem;color:var(--text-primary);font-size:.875rem;transition:all .2s ease}.input:focus{outline:none;border-color:var(--accent-primary);box-shadow:0 0 0 3px #667eea33}.loading-screen{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100vh;gap:16px;color:var(--text-secondary)}.loading-spinner{width:40px;height:40px;border:3px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.status-badge{display:inline-flex;padding:4px 10px;border-radius:20px;font-size:12px;font-weight:500}.status-badge.active{background:var(--success-light);color:var(--success)}.status-badge.resolved{background:var(--primary-light);color:var(--primary)}.status-badge.escalated{background:var(--warning-light);color:var(--warning)}.high-intent-badge{display:inline-flex;align-items:center;gap:4px;padding:4px 10px;background:linear-gradient(135deg,#f59e0b,#d97706);color:#fff;font-size:11px;font-weight:600;border-radius:20px;animation:pulse-glow 2s ease-in-out infinite;box-shadow:0 2px 8px #f59e0b66}@keyframes pulse-glow{0%,to{box-shadow:0 2px 8px #f59e0b66}50%{box-shadow:0 2px 16px #f59e0b99}}@media (prefers-reduced-motion: reduce){*,*:before,*:after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}*:focus-visible{outline:2px solid var(--accent-primary);outline-offset:2px}